FAQs

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FAQs – Frequently Asked Questions

 

Order Process

What is the order process? Payment terms?
How long does it take for my order to ship?
What is the artwork approval process and how long does it take?
Can you design a lanyard imprint for me?
How can I submit the file?
Can I get a physical sample before approving my order?
Do you have an overrun or under run policy?
What are my shipping options?

Production Guidelines

What is Silk-Screening?
What is Dye-Sublimation?
What is Woven-In?
What is continuous printing?
What types of materials are available?
What are the standard length and maximum imprinting area?
What are color and artwork specifications?

The DIY lanyard Design Configuration Tool

Why are some selections grayed out but not others?
What is meant by minimum order quantity ,MOQ?
What should I do if I want to make changes to my design selections?
Why doesn’t my logo or art file render correctly on the layout display panel?
What if I don’t see an option I want?

Order Changes, Cancellations and Returns

What happens if I need to cancel my order?

what’s your policy on merchandise returns?shortage/ errors?

 

 

Order Process
 
 
A: It is easy and clear as there are steps for you to follow. The process is usually like below:

Standard ID product - Product selection > shipping cart > check out > shipping information > payment > Stock >delivery.

 

DIY lanyard – Design and create a lanyard > save > check out > shipping information > payment > sampling (if any) > production > delivery

 
Payment Terms
  
Customized products and Non Stock inventory product
 
Oversea Region: Oversea Order Value < USD 5000; 100% full payment before production  
 
HK Region: Order Value < HKD 5000, 100% full payment before production
 
China Region: Order Value < RMB 2000, 100% full payment before production  
 

Above order value we accept 50% deposit before production; 50% balance payment before delivery; we encourage customer to pay full 100% before production to reduce admin and bank charges involve in both company;

 

Special: For oversea T/T remittance customer, if order value above USD 5000 and customer pay 100% before production, less admin charges 0.5% per order or max USD 50 for reward. (HK and China customer region customer not applicable)

 
Stock Inventory Products 100% full payment before delivery
 
Small order charges
 
Oversea Order value < USD 100; admin & handling fee USD 15 
 
HK Region Order value < HKD 800; admin & handling fee HKD 30  
 
Bank Fee charges
 
Oversea Order value < USD 300; T/T remittance bank fee USD 30 

 

 

 
 
 A:Custom lanyard - Order lead times vary by lanyard styles and quantity. The lead time indicated for the lanyard material and imprinting style within the custom lanyard reflects the number of required production days.
 
It does not include the artwork approval process and shipping transit time which are dependent on factors beyond our control.
 

Non-Stock inventory products – order lead time vary by factory production schedule. Please check with customer service for delivery lead time schedule.

 

Stock Inventory products - it depends on stock level. If the item is stock available, the lead time is 1~3 working days after order and payment receipt confirmed. If the items are out of stock, there would be a production time. Usually, it is between 14 ~ 30days. Please contact Customer Service Department for stock checking.

 

 

 

A: When we receive a custom order with design elements, our art department will layout the design and imprinting elements in an digital art proof and forward the proof to you for review. This is to ensure that we have correctly captured and interpreted the design aspects of your order. Our turnaround time is within 24 hours per approval cycle and production will not begin until we have received final approval from you.

 

 A: Sorry that we do not provide design service as it may involve trade mark and property use of logo. Customer should provide us for th

 

  A: When you have submitted an order, our Customer Service Department will contact you and ask you for the file. Or you could send us a CD rom.

 

 

 A: Samples are available upon request. On very large orders or those with unusual details, we recommend that you work closely with us on the specific requirements. Sometimes this will result in the need for a pre-production sample. While a pre-production sample adds to the overall production time we’ll do our best to accommodate your special requirements. Order with quantity over 1000pcs enjoys 1 free sampling. Second sample or order quantity lowered than 1000pcs would have handling charge USD 60/design. Please call for details and pricing.

Or you could have a similar sample (the lanyard we did for other customer) as quality reference. Although it may be different from yours, it is a fast and free-of-charge solution.

  

 A: We aim to always ship the exact quantity you order. However, due to the nature of the lanyard production process, we reserve the right to ship and invoice +/- 5% of the requested quantity. We are able to make special provisions if you need an exact quantity. Please call for details since an additional charge may apply.

 
 
 
A: We have different shipping options for customer from different regions.
 
All Delivery for Ex-Work (HK / China Xiamen / China Shanghai)
  
Hong Kong Region :Order value > HKD 5000, free delivery; Order value < HKD 5000, extra charges HKD 300 or customer pay for delivery; depends on delivery location; remote area may involve with higher charges.
 
China Region : Order value > RMB 3000, free delivery;Order value < RMB 3000, extra charges RMB 150 or customer pay for delivery; depends on delivery location; remote area may involve with higher charges.
 
Overseas Region (Except HK, China)
Ex-work Hong Kong only; Customer is responsible for freight. Customer may provide courier account to us, or we could check freight charges for you.
 
Order value > USD 5000, FOB HK
Order value < USD 5000, ex-work HK; FOB charges Sea / Air Freight USD 250 or more depends on CBM or weight of good
 
Production Guidelines
 

A: Silk-screen imprinting is a method of transferring ink onto a fabric surface through the designs outlined in a fine mesh screen. This method produces very good to exceptional quality yet is the most economical due to its simplicity. Advances in screen printing have made it possible to create depth and gloss through additional ink application passes, rendering high-quality, decal-like results.

 

A: Dye-sublimation is a method of transferring ink onto a fabric surface using special heat-sensitive transfer paper and equipment. Through the precise application of heat, ink colors embedded in the paper are vaporized and solidify within the fabric as they cool. This method allows for a wide array of colors, detailed resolution and edge-to-edge printing. Since the ink infuses the lanyard fabric it is also less likely to crack, fade or become distorted over time.

 

A: Woven-in is a method of integrating the design into the fabric as the lanyard is being weaved. This method allows for text, designs, and logos to actually become part of the fabric since each color thread is weaved to follow the design patterns, resulting in an extremely durable finish.

 

A: Continuous printing is a method in which the image is repeated in a continuous string along the entire length of the fabric. Unless otherwise requested, designs are continuously printed.

 
 

A: We offer several lanyard materials as standard options. Please call if you don’t see what you need.

Flat Polyester: High quality polyester in tightly weaved lines is ideal for silk-screening and dye-sublimation imprinting. The most versatile and popular material for producing custom imprints.

 

A: Lanyards are cut to a standard length of 36 inches (~900mm) when measured end-to-end before any finishing work is done. If you need a special length please contact us to discuss your requirements.

 
The following are the available widths and associated imprinting areas.
 
Silk-screen continuous print
3/8” (10mm) 18 ½” x 1/4” (470 x 6mm)
5/8” (16mm) 18 ½” x 7/16” (470 x 11mm)
3/4” (19mm) 18 ½” x 9/16” (470 x 14mm)
1” (25mm) 18 ½” x 11/16” (470 x 17mm)
 
Dye-sublimated continuous print
3/8” (10mm) 17” x 1/4” (432 x 6mm)
5/8” (16mm) 17” x 7/16” (432 x 11mm)
3/4” (19mm) 17” x 9/16” (432 x 14mm)
1” (25mm) 17” x 11/16” (432 x 17mm)
 

A: We use the widely accepted Pantone “C” color Matching System (PMS) as our standard and can accommodate art files in a number of file formats. As a result, we can usually closely replicate your design.

We offer some popular PMS colors as standard with no extra cost but can also match any Pantone PMS color that is not included in the standard selection. (Note that a Pantone color match charge may apply.) Metallic colors are not available on dye sublimated lanyards.

Modifications to artwork, if required, will be quoted on a per order basis. Sorry, but we cannot accept photocopied or faxed art files. The following computer file formats are acceptable:

 
 Adobe Illustrator CS2 or earlier versions: All fonts must be converted to “OUTLINES” and saved as an .ai or .eps file.
 
 All files should have a minimum of 150 dpi or higher resolution.
 
NOTE: Logos from websites do not print well and are not acceptable.
 
 
Files may be submitted in one of the following methods:
Via email as an attachment
CD-Rom
 
Please notice that color is very subjective to everyone. We will provide the closest matching with +/- 5% tolerance.
 
The DIY lanyard Design Configuration Tool
 

 A: Our exclusive DIY lanyard is an interactive tool designed to only display items that are available based on your delivery time and quantity requirements. Selection choices that are grayed out indicate that these options are not available for the design elements selected. While our lanyard offering is robust, not every option is appropriate for every style so we’ve built this tool with the intelligence to help simplify the order process. However, if you prefer a custom configuration not available through the DIY lanyard we can assist you! We have hundreds of attachments and alternative solutions available. Call or email us and we’ll gladly help.

 

 A: The minimum order quantity ,MOQ, is the smallest quantity available by style. We offer as few as 100 pieces on selected styles. However all lanyard styles are available starting with a minimum order quantity of 1,000 pieces.

 

 A: Before adding your customized lanyard to the shopping cart, you can change or update your selections by clicking on the (Previous Step) or (Next Step) buttons at the bottom of the design pages or by clicking any of the section tabs along the left side of the tool. No additional changes can be made once you add your lanyard to the shopping cart. However, you can easily recreate your work using our easy-to-use design tool and remove the previous order item from the shopping cart.

 
 

A: Our display panel is designed to render your artwork in the exact format that it was uploaded. If your artwork was not previously cropped with a transparent background, it may not overlay correctly on the display panel. Our digital proofing process and your approval cycle are methods to ensure that what you see is exactly what you’ll receive and why we specify requirements for acceptable file formats.

 

A: If you prefer a custom configuration not available through the DIY lanyard it does not mean we don’t offer it. We can help! We stock hundreds of attachments and have numerous alternative solutions that simply would overwhelm the decision process if included in our interactive design tool. Call or email us and we’ll gladly help or recommend the right solution to fit your need. Send us an inquiry or contact our Customer Service Department.

 
Order Changes, Cancellations and Returns
 
A:Customized products and Non Stock inventory product DO NOT accept cancellation of order ; Because it cannot be resold therefore cancellations may be subject to a charge to compensate for any costs incurred prior to cancellation, such as: artwork redesign, setup fees, printing plates, material order and any cost involve in production etc. Please be sure to contact us as soon as possible should a change occur.

Stock items Product may be cancelled subject to a 20% restocking fee and return freight costs. All cancellation should notify customer service 1 to 2 working days before delivery and received authorized cancellation notice from customer service. (Remarks: Working day for Brady Corp HK and China business center). If authorized not granted within cancellation valid date and product delivery as ordered date, all charges in restocking, bank fee and delivery would charge on customer. 

A:We do our best to ensure that what you order is what you receive. Custom printed product and non stock inventory product is not returnable unless there is a manufacturing error so we encourage you to carefully review artwork proofs before accepting responsibility. In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund.
 

Only Stock inventory products can be returned within 30 days of goods delivery. (Oversea customer sea freight delivery may consider 60 days ) for refund or exchange. If the return is a result of customer error, a 20% restocking fee may apply. All Freight involved prepaid by the customer. All bank fee involved will charges customer for restocking. 

 

All returns must be authorized. Please call our Customer Service Department to obtain a valid RMA (Return Merchandise Authorization) Number and return shipping instructions. Returns without an RMA number may be lost or not properly received by us and therefore may not be credited to your account.

Merchandise must be returned in full boxes, original packaging and in good condition.
Shortage/ Errors 

We reserve the right to ship and invoice +/- 5% of the requested quantity. We are able to make special provisions if you need an exact quantity. Please call for details since an additional charge may apply.

 

Notification of any shortage or incorrect shipments or defective products must be directed to Brady PID within 30 days of goods delivery (oversea customer sea freight delivery may consider 60 days).

In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund. 

 
All Good returns please see policy on merchandise returns

inquiry or contact our Customer Service Department.

 

Order Changes, Cancellations and Returns

 

What happens if I need to cancel my order?

A:

Customized products and Non Stock inventory product DO NOT accept cancellation of order ; Because it cannot be resold therefore cancellations may be subject to a charge to compensate for any costs incurred prior to cancellation, such as: artwork redesign, setup fees, printing plates, material order and any cost involve in production etc. Please be sure to contact us as soon as possible should a change occur.

Stock items Product may be cancelled subject to a 20% restocking fee and return freight costs.  All cancellation should notify customer service 1 to 2 working days before delivery and received authorized cancellation notice from customer service. (Remarks: Working day for Brady Corp HK and China business center).  If authorized not granted within cancellation valid date and product delivery as ordered date, all charges in restocking, bank fee and delivery would charge on customer. 

What’s your policy on merchandise returns?how about shortage/ error?

A:

We do our best to ensure that what you order is what you receive. Custom printed product and non stock inventory product is not returnable unless there is a manufacturing error so we encourage you to carefully review artwork proofs before accepting responsibility. In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund.

 

Only Stock inventory products can be returned within 30 days of goods delivery. (Oversea customer sea freight delivery may consider 60 days ) for refund or exchange.  If the return is a result of customer error, a 20% restocking fee may apply.  All Freight involved prepaid by the customer.  All bank fee involved will charges customer for restocking. 

 

All returns must be authorized. Please call our Customer Service Department to obtain a valid RMA (Return Merchandise Authorization) Number and return shipping instructions. Returns without an RMA number may be lost or not properly received by us and therefore may not be credited to your account.

Merchandise must be returned in full boxes, original packaging and in good condition.

Shortage/ Errors 

We reserve the right to ship and invoice +/- 5% of the requested quantity. We are able to make special provisions if you need an exact quantity. Please call for details since an additional charge may apply.

 

Notification of any shortage or incorrect shipments or defective products must be directed to Brady PID within 30 days of goods delivery (oversea customer sea freight delivery may consider 60 days).

In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund. 

 

All Good returns please see policy on merchandise returns